FAQ - Dew & Glimmer

Orders are typically processed within the same day. Delivery usually takes 2–3 days within Singapore.

Yes, we offer free shipping for orders above $60. For orders below, standard delivery charges apply.

Yes, once your order is shipped, we will provide tracking details via email or WhatsApp.

Currently, we focus on Singapore deliveries. Please contact us if you require international shipping.

We accept major credit/debit cards and other secure payment methods available at checkout.

Yes, all payments are processed through secure and trusted payment gateways.

Yes, all products are sourced from trusted suppliers and are 100% authentic.

Many of our products are suitable for sensitive skin. However, we recommend checking ingredients or contacting us for advice.

You can browse by category or brand. If you need help, feel free to contact us and we’ll be happy to assist.

We only accept returns for defective or incorrect items. Please contact us within 3 days of receiving your order.

Please contact us with photos, and we will arrange a replacement or refund.

You can reach us via WhatsApp or through our contact form. We aim to respond within 1 working day.

Yes! Just message us with your skin type and concerns, and we’ll recommend suitable products.